Void (Airline Ticket)
Definition: To void a ticket is to cancel an issued ticket within the void window, without the ticket being reported for settlement.
How voiding works
After a ticket is issued there is a short period, the void window, during which it can be cancelled as if it was never sold. The window is often the same day, but the exact rule depends on the airline, the market and the settlement system. Once it closes, the ticket can no longer be voided; it can only be refunded or changed under its fare rules.
A void cancels the whole ticket. It is not a way to change a date or a name.
Void vs refund
| Void | Refund | |
|---|---|---|
| When | Inside the void window only | After the void window |
| Fare rules | Do not usually apply | Apply, including penalties |
| Speed | Fast | Often takes time, depending on the airline |
| Cost | A void fee may apply | Airline penalty plus any service fee |
Why it matters for travel agencies
Voiding is the cheapest way to fix a ticketing mistake, such as the wrong date or a duplicate booking, but only if you act fast. Agencies that check every ticket right after issue catch most errors while voiding is still possible.
Example
Hypothetical: an agent tickets a flight for the 14th, then the customer calls an hour later: they meant the 15th. The agent asks for a void straight away, then books and tickets the correct date. Waiting until the next day could have turned this into a change fee or a refund with penalties.
How QuickOTA handles voids
In the QuickOTA B2B Panel, void is one of the itemised service-fee types, alongside issue, change date and cancellation. You request changes, cancellations and refunds from your booking details and see the quote before you accept.