Group Requests for Travel Agencies
Short answer: A group request is how a travel agency asks the QuickOTA team to price and arrange travel for a group, such as a Hajj or Umrah group, a family, a company trip or a team going to an event. You send the request in the QuickOTA B2B Panel, the team sends you a quote, you pay in instalments from your wallet, you manage the passenger list in the panel, and you receive the tickets and documents there. We accept group requests for Hajj and Umrah groups.
This page is for travel agencies, Hajj and Umrah organisers and tour operators that move groups. It explains what the group request service covers, how it works step by step, and how it fits with Hajj and Umrah travel.
Key takeaways
- Group requests are sent in the QuickOTA B2B Panel and answered by the QuickOTA team with a quote.
- We accept group requests for Hajj and Umrah groups, as well as families, companies, students and event groups.
- You pay a deposit and then instalments from your prepaid wallet, on a payment plan shown in the quote.
- You manage the passenger list in the panel, and receive tickets, vouchers and the itinerary there.
- Hajj quotas, permits and Hajj visas come only from your national Hajj authority and the official Saudi system.
What is a group request?
A group request is a request for quotation for a group trip. Instead of booking seats one by one, your agency describes the whole trip: dates, route, number of travellers and the services you need. The QuickOTA team checks availability, prices the trip and sends you one quote. When you accept and pay the deposit, the team books the services and delivers the documents to your panel.
Group requests are useful when:
- The group is large. Booking many seats one by one is slow, and seats on the same flight can sell out while you book.
- The dates are fixed. Pilgrimage seasons, school holidays and events leave no room to move dates.
- You need more than a flight. A group may also need hotels, transfers or visas, depending on what the team can provide for that trip.
- The customer pays in stages. Organisers often collect money from each traveller over several weeks.
What can you ask for in a group request?
In a group request you can ask for flights and the other services a group trip needs, such as hotels, transfers, visas, tours, insurance or a guide. The QuickOTA team tells you in the quote which services it can provide for your dates and route. Flights are the core of most group requests.
| Service | What to include in your request |
|---|---|
| Flights | Route, dates, flexibility, number of adults, children and infants, baggage needs |
| Hotels | City, dates, room types and how many rooms |
| Transfers | Airport, hotel and the number of travellers |
| Visas | Destination and the travellers' nationalities |
| Tours and guides | Places, days and language |
| Insurance | Travel dates and the number of travellers |
The more detail you give, the faster and more accurate the quote.
How does a group request work?
A group request works in six steps inside the B2B Panel: you send the request, the team reviews it, you answer any questions, you receive a quote, you accept it and pay the deposit, and the team books the services and sends you the documents. You can follow the status of every request in your panel at each step.
- Send the request. Fill in the group request form in the panel: trip type, dates, route, travellers and services.
- Review. The QuickOTA team picks up the request and checks availability.
- Questions. If something is unclear, the team asks you in the panel and waits for your answer.
- Quote. You receive a quote with the price, what is included, the payment plan and how long the quote is valid.
- Accept and pay the deposit. Accept the quote and pay the deposit from your prepaid wallet. Then pay the remaining instalments on the plan's dates.
- Booking and documents. The team books the services. You add and update the passenger list in the panel, and receive tickets, vouchers, the itinerary and the invoice there.
Group requests for Hajj and Umrah groups
We accept group requests for Hajj and Umrah groups. Hajj and Umrah organisers can send a group request with the season, dates, departure airport and number of pilgrims, and receive a quote from the QuickOTA team, with instalments from the wallet and the passenger list managed in the panel. Hajj quotas, permits and Hajj visas are not part of QuickOTA's service: they come only from your national Hajj authority and the official Saudi system.
What this means for a Hajj or Umrah organiser:
- Hajj groups: send your request early, with the number of pilgrims, the departure city and the dates you expect. Follow your national Hajj authority's rules for registration, quotas and licensing.
- Umrah groups: Umrah runs all year, with peaks in Ramadan and school holidays. Send group requests well before the peak.
- Names: collect every name exactly as in the passport before tickets are issued.
- Payments: match your customers' payment dates to the instalment plan in the quote.
Our guides for Hajj and Umrah organisers:
- Hajj flights for travel agencies in African Muslim countries
- Hajj 2027 from Algeria: what travel agencies need to know
- Hajj from Morocco and Tunisia
- Hajj from Nigeria and West Africa
- Selling Umrah flights as a small travel agency
- Ramadan Umrah flights: how agencies plan seats, holds and ticketing
Other groups we quote for
Besides Hajj and Umrah, agencies send group requests for many kinds of trips. The process is the same: one request, one quote, instalments and documents in the panel.
- Families and weddings travelling together, often with children and infants.
- Companies and conferences, including teams going to trade fairs.
- Students and schools, with fixed term dates.
- Sports and event groups, for example to the events in our events calendar.
- Community and diaspora groups travelling home for holidays.
Who can send a group request?
Group requests are for travel agencies and organisers with a QuickOTA B2B Panel account. To join, you need a registered company or a valid travel agency (tourism) licence from your country, and QuickOTA does not require IATA accreditation. B2B Panel access is free, with no setup fee and no minimum deposit. If you do not have an account yet, send a partnership request and tick "Group requests".
FAQs
What is a group request in QuickOTA?
A group request is a request for quotation for a group trip, sent in the QuickOTA B2B Panel. The QuickOTA team prices the trip and sends one quote. You pay in instalments from your wallet, manage the passenger list in the panel and receive the documents there.
Do you accept group requests for Hajj?
Yes. We accept group requests for Hajj and Umrah groups. Hajj quotas, permits and Hajj visas come only from your national Hajj authority and the official Saudi system, so follow their rules for registration and licensing.
How many travellers make a group?
Send a group request whenever you need several travellers on the same trip and want one quote for all of them. The team will tell you in the quote how it can serve your group.
How do I pay for a group request?
After you accept the quote, you pay a deposit from your prepaid wallet and then the remaining instalments on the dates in the payment plan. The plan is shown in the quote before you accept.
Where do I receive the tickets and documents?
In your QuickOTA B2B Panel. Tickets, vouchers, the itinerary and the invoice are delivered to the group request, next to your passenger list.